genshinTerms of Use

We at genshin operate an online entertainment platform available where local law permits. This page sets out the key terms under which you access and use our service, including how we handle your account, deposits, withdrawals, and disputes.

Our services—football and tournament markets across Liga 1, Piala AFF, and Champions League, alongside live-dealer tables and slot games—are offered only in jurisdictions where applicable law allows. By opening an account with genshin, you agree to these terms and confirm that you comply with your local jurisdiction's requirements for using our platform.

We encourage you to read this page carefully before you fund your account or place any activity. If you have questions about our policy, our customer support team is available to help clarify.

Account and access on genshin

When you join genshin, you provide us with personal information as part of our Know Your Customer (KYC) verification process. We require a valid identity document, proof of address, and bank or payment details to confirm your eligibility and protect both your account and our platform from fraud.

Your genshin account is personal to you. You are responsible for keeping your password and two-factor authentication settings secure. We do not share access credentials, and you agree not to allow anyone else to use your account. If you suspect unauthorized access, contact our support team immediately so we can review your account and help you reset your password if needed.

We reserve the right to suspend or close your account if we detect activity that violates our terms, including attempts to circumvent verification, use of another person's identity, or abuse of promotional offers.

Deposits and withdrawals

We at genshin accept deposits through a range of Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method has different processing times and fees; we display these clearly at the point of deposit so you can choose the option that suits your needs.

Withdrawal requests are reviewed to ensure they match your account details and verified identity. During peak periods—such as around Idul Fitri or major sporting events like the Piala Indonesia—processing may take longer than usual. We undertake to process withdrawals fairly and transparently; if we identify a discrepancy, we will contact you to confirm the transaction before release.

You may not withdraw funds to a third party's bank account or e-wallet. All withdrawals must return to the payment method or account holder registered with genshin during your KYC verification.

Bonus terms and promotional offers

From time to time, we offer promotional credits or welcome bonuses to new and existing users on genshin. Any bonus is subject to our full promotional terms, which specify a minimum odds, a maximum stake per selection, and a playthrough requirement before you can withdraw the bonus amount.

We reserve the right to cancel or modify a promotion, claw back bonus credits, or close your account if we determine you have claimed a bonus using a duplicate account, colluded with another user, or exploited a system error. Bonus terms are binding; by accepting a bonus, you acknowledge and agree to these conditions.

Betting, gaming, and outcomes

Our platform offers football markets—match winner, total goals, both teams to score, and Asian handicap selections—across Liga 1, Piala AFF, Champions League, and other tournaments. We also provide live-dealer games, slots, and esports markets. All outcomes are determined by the official governing bodies (for sports) or our certified game systems (for casino and slots). We do not manipulate odds or results.

You acknowledge that no outcome is guaranteed. The outcome of any match, game, or market is uncertain and depends on many factors outside our control. You are responsible for assessing the risk of any activity on genshin before you place money on it.

Disputes and complaints

If you believe a transaction on genshin was processed incorrectly or an outcome was settled unfairly, please contact our support team with details and evidence. We will investigate and respond within five business days. If we cannot resolve your complaint, we will explain the reason and advise you of any further recourse available under your jurisdiction's law.

Any legal dispute arising from your use of genshin is governed by the law of the jurisdiction where our platform is licensed. Both you and we agree to submit to the jurisdiction's courts for resolution.

Data and security

We at genshin collect and store your personal data (name, identity number, address, payment details, and activity history) to comply with regulatory requirements, prevent fraud, and provide customer support. Your data is encrypted and held on secure servers. We do not sell or share your data with third parties except where required by law or to process your payments and withdrawals.

For full details of how we handle your information, please see our Privacy Policy. You have the right to request access, correction, or deletion of your personal data, subject to our legal and regulatory obligations.

Changes to these terms

We may update this page from time to time to reflect changes in our service, law, or operational practice. We will notify you of material changes by email or by posting a notice on the genshin platform. Continued use of our service after an update takes effect means you accept the revised terms.

Our services are available only where local law permits. We do not offer genshin in jurisdictions where online gaming is prohibited. You are responsible for confirming that your access and use comply with the laws of your own location.