genshin Privacy Policy

This page describes what we collect when you use genshin and how we keep that data protected. We at genshin take your privacy seriously. Our platform operates in jurisdictions where local law permits, and we handle your personal information according to the data-protection standards that apply in those regions.

We collect information to verify your identity, process your deposits and withdrawals, settle your account activity, and improve our service. We do not sell your data to third parties. This policy explains what we collect, how we use it, and what rights you have.

What we collect on genshin

We collect your email address, phone number, and full name when you open an account. We also collect your date of birth and residential address to verify your identity and confirm you meet the age and jurisdiction requirements to use our service. We ask for this information because local gaming regulations require us to confirm who you are before we process any transaction.

When you deposit funds, we collect payment details—such as your DANA, e-wallet, mobile banking, or bank account information—to route your money securely. We do not store your full card or e-wallet credentials on our servers; instead, we work with licensed payment processors who handle that data on our behalf. We also collect your transaction history, including deposit amounts, withdrawal requests, and settlement records, so we can reconcile your account and detect fraud.

We collect information about how you use genshin—which games you play, which markets you view, how long you stay on the platform, and which device you use. We gather this through cookies and similar tracking tools so we can understand user behaviour, fix technical issues, and tailor the experience to your preferences.

How we use your data

We use your personal information to process your account, verify your identity, and settle your transactions. When you deposit via local payment, online payment, or e-wallet, we share your transaction details with those payment providers so they can complete the transfer. We also use your data to detect fraud, prevent money laundering, and comply with anti-terrorism regulations.

We analyse your activity on genshin to improve our platform—for example, we track which games are most popular during Liga 1 matches or Piala AFF tournaments so we can optimise our live-dealer schedule. We may also send you service updates, security alerts, or promotional messages about new markets or payment methods, but only if you have opted in to receive them.

Our servers may sit outside your jurisdiction. We transfer your data to data centres in multiple regions to ensure our platform stays fast and reliable. We apply the same security standards to all copies of your data, regardless of where they are stored.

Your rights on genshin

You have the right to access, correct, or delete your personal information. You can request a copy of all data we hold about you by contacting our support team. You also have the right to object to certain uses of your data—for example, if you do not want to receive promotional emails, you can opt out at any time through your account settings.

If you believe we have mishandled your data, you can lodge a complaint with the data-protection authority in your jurisdiction. We will co-operate with any official investigation and provide the information they request.

• 1
  Request your dataAccess

  Email our support team with your account email and we will send you a copy of all personal information we hold.

• 2
  Update your profileCorrect

  Log into your genshin account and edit your name, address, or contact details directly in account settings.

• 3
  Close your accountDelete

  Request account closure through support. We will delete your personal data after any legal hold period expires.

Cookies and tracking

We use cookies to remember your login session, store your language preference, and track which games you view. These cookies help us keep you logged in so you do not have to re-enter your password every time you visit genshin. We also use analytics cookies to understand how many users visit our platform and which features they use most.

You can disable cookies in your browser settings, but doing so may prevent genshin from working properly. Some cookies are essential for security and account verification; others are optional and you can refuse them without losing access to the platform.

We do not track you across other websites. Our cookies are used only on genshin and do not follow you to third-party sites.

Third-party processors

We work with payment processors, identity-verification services, and cloud-hosting providers to run genshin. These third parties may access your data only to perform their specific function—for example, DANA and e-wallet process your deposits, and our hosting provider stores your account data. We have contracts with all third parties that require them to protect your data and use it only for the purpose we specify.

Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of genshin comply with their own jurisdiction's law.

If you have questions about this policy or want to exercise your rights, contact our support team. We will respond to your request within a standard timeframe. This policy may change as we update our platform or as regulations evolve; we will notify you of any material changes by email or by posting a notice on genshin.